客户反馈未收到 MASK-GLOW-01，订单已假揽收但无真实物流更新。
客户上传破损图片，证据齐全，需要优先审核退款金额。
未收到包裹 · 576812340003
I still have not received my package. Can you help?
您好，我们正在帮您核查物流轨迹，会尽快给您处理结果。
It has been several days and tracking has not moved.